Ellis is a Director at Cherryleaf, a technical writing services and training company based near London, in the United Kingdom. He has over twenty years' experience working in the field of documentation and content strategy. Ellis has a BA in Business Studies, and he is an Associate of the Institution of Engineering and Technology. Ranked as the most influential blogger on technical communication in Europe, Ellis’ research into the value of User Assistance has resulted in him identifying new trends in how to help people complete tasks successfully. He is also an aikido instructor in his spare time.
Dag Lorås is Development Manager for the FrameSolutions Adaptive Case Management Framework in Computas. He works with a distributed development team in Oslo and Buchurești. Current work is focused on process, workflow and rules systems in business application. Dag has previously worked with Cloud architecture and operations in large scale web applications.