What is a robot and how does it work?
Automation and robots are software programmed to execute a preset number of tasks in sequence. These can either be scheduled or started by a person, depending on the needs.
Automation is suitable in situations where for example two systems do not communicate or lack APIs. The robot will operate as an employee with its own username and password, copying information from one system and entering it in another, like an “Air API”. Another example is reading files or websites and verifying the content based on predefined rules. Categorization of tickets, files and documents is also a task for a robot.
The software can be programmed to use the interface in a system, click buttons with its own account, or read/write directly to the database.
The techniques we use, which are Robotic Process Automation (RPA) in combination with Machine learning, make it possible to automate a wide range of processes. Processes that benefit from process automation are the recurring, repetitive ones that do not need us to think outside the box.
We believe that humans are the ones best suited for analysis, problem solving and people contact—not “robotic-like” jobs. Robots are often called “Virtual assistants” since the robot will do the boring task and hand over the analysis to a person.