Intelligent process automation (Robotics)
We help our customers stay competitive and focus on their core business.
As Visma’s intelligent process automation team, we deliver software robots to customers in Norway, Sweden, Denmark, Finland, and soon in the Netherlands. Our aim is to spare our customers the manual and administrative work that takes their attention away from more important matters.
The robots we develop are not physical robots. They are virtual software agents working in one or several systems. They operate much like an employee: clicking the same buttons, working with the same information, downloading the same files, and so on. Some of our robots work in several information systems, allowing them to bridge the two and transfer or compare data.
Our robots are versatile. They are both faster and more accurate than us since they are not subject to human error. Nor do they get tired; they can work around the clock, on a schedule, or when our customers tell them to start and stop.
How we work
We work as a DevOps team, meaning we are responsible for the entire delivery of our robots, from development to maintenance and operations. We make sure our customers have little to worry about, except how to use the time we free up for them.
In intelligent process automation, we combine robotic process automation (RPA) with machine learning. RPA is made up of robots that follow explicitly stated rules. Machine learning is the "next level of smartness" that does not need exact instructions beforehand, but learns along the way, for example from historical events. Based on the patterns they identify, the machine learning robots determine how they should operate. A typical area where we implement them is in the collection and processing of data.
While robots are extremely resourceful, they are unlikely to have the capacity to solve all problems on their own. When a robot cannot solve an issue or does not find the answer, it will forward the task to a human team member to handle it.
Currently, we have several robots in our robot family—and more are on the way.
Reduce tasks, save time
Companies have come a long way on their journey of becoming more digital and less paper-dependent. Still, our customers struggle with heavy loads of administrative work. Usually, these workloads come in batches, leaving the employees with high pressure and stress. This is a common work situation for people within payroll and other administrative areas. In the long run, such work situations are unsustainable.
Intelligent process automation (IPA) is a powerful way of getting rid of manual processes, especially when there are large volumes of repetitive tasks. Our robots release resources so that our customers can focus on value-adding and complex activities that require human interaction.
Fast development is one of the biggest advantages of IPA; by quickly understanding what automation possibilities our customers have, we can have a robot up and running within just two weeks. A robot will execute a process the exact same way every time, effectively eliminating the risk of human errors and increasing data accuracy.
Benefits of IPA
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