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Net Promoter (NPS) in Visma

In 2012, Visma implemented a business improvement program based on the Net Promoter methodology. Fundamental to the program is a customer feedback system. By asking the right questions to customer contacts, listening to their feedback, and taking actions based on their input, we are able to focus on the issues that are of the highest importance to our various customer groups.

We are reliant on our customers trusting us to deliver excellent solutions and services. Our aim is to make them so happy that they recommend us to others.

This is the ambition of our customer care program and the backdrop when we develop and improve products, services and guidelines for conduct.

To be able to earn recommendations there are two key factors:

  1. Our products and services have to genuinely improve our stakeholders’ professional lives
  2. We need engaged employees delivering great customer experiences.