Visma has the most satisfied ERP customers, according to a Swedish survey.
This is the result of a survey recently conducted by the Swedish analyst Datadia, where 5 000 of the largest companies in the Nordic countries responded to questions about what systems they use for enterprise resource planning, and how satisfied they are.
Visma receives top scores on customer satisfaction, and outranks all competitors. The Nordic supplier is followed by JD Edwards, Agresso and SAP further down the popularity list.
- Satisfying our customers is a highly important matter to us. We deliver solutions that are mission-critical for companies, and we contribute in making business processes function properly for more than 200 000 customers. This is a responsibility we take very seriously, and we are obviously very pleased with the result of this survey, says Visma CEO Øystein Moan.
- We have a systematic dialogue with the users of our solutions. Our large number of customers gives us extensive knowledge about what actually works, and we utilize customers’ feedback in constantly improving our software and services, the CEO continues.
The survey also shows that Visma has a greater increase of market shares then most of its competitors. Visma's share of the new installations of ERP systems in the Nordic countries rose from 9 percent in 2007 to 13 percent in 2008.
- As a Nordic player, we have the advantage of being close to our customers and their work processes. Our business philosophy is based on the understanding of how Nordic companies operate and what kind of products and services they need. Nordic companies have high costs, and must compensate for this by working smart and efficiently to stay competitive. Our increasing market share and satisfied users confirm that the products and services we deliver add value for our customers, says Øystein Moan.
The survey from Datadia include businesses with more than one ERP installation in at least three Nordic countries, and which has a turnover of more than 20 million Euros for Norwegian, Danish and Finnish companies, and at least 10 million Euros for the Swedish.
This is the ranking of the ERP system providers according to customer satisfaction:
Øystein Moan, Visma CEO, + 47 920 800 00
Visma is the leading provider of efficiency increasing solutions in the Nordic Region based on a broad portfolio of software, outsourcing solutions and administrative services. Visma simplifies and digitalizes core business processes within the private and public sector. The group has more than 3 400 employees and its net revenue amounted to EUR 340 million in 2008.