(Terms may also be used in the plural, e.g. "Parties" or "Users".



The entity as defined in the Order Confirmation that has entered into this agreement with Visma.


The company in the Visma group of companies as defined in the Order Confirmation, with which the Customer has entered into this agreement.


Visma or the Customer as defined in the Order Confirmation.


Software applications and related services, such as data storage, from Visma, including revisions, modifications, and upgrades.

Software Documentation

Documentation describing Software features, functionality and configuration, such as manuals and help files.


A named individual user of the Software. Users may be employees of the Customer, or anyone granted a User account by the Customer, such as a consultant or accountant, or a Development Account user.


A functional package within the Software, such as a logistics module or report builder. Modules may have to be Ordered separately.


An order for the Software (including Users and Modules), including self-service ordering from within the Software, or registering for a Development Account.

Order Confirmation

A confirmation from Visma specifying the Software (including Users and Modules) and Fees of the Customer’s Order, as well as identifying the Visma company with which the Customer is contracting, and any additional terms and conditions that apply for the particular Software the Customer has ordered.


The fees due to Visma from the Customer for the right of use for the Software.

Subscription Period

The time period for which the Fees grant the Customer a right of use for the Software.

Customer Data

Data belonging to the Customer (or its Users) and processed by the Software, such as customer databases, invoices and other forms of production data and documents.

Personal Data*

Any information relating to an identified or identifiable natural person (Data Subject).

Data Subject*

A natural person whose personal data is Processed by a Data Controller or Data Processor.

Special  Categories of Personal Data*

(Sensitive Personal Data)

Any Personal Data related to:

  • Racial or ethnic background

  • Political opinions and affiliations

  • Religious beliefs and other beliefs of a similar nature

  • Trade union membership

  • Mental and physical health, including sex life and sexual orientation

  • Criminal convictions and offenses

  • Genetic and biometric data

Data Controller*

The entity that determines the purposes, conditions and means of the Processing of Personal Data.

Data Processor*

The entity Processing Personal Data on behalf of the Data Controller.

Data Processing or Processing*

Any operation or set of operations which is performed the Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Data transmitted, stored or otherwise Processed.

* These terms shall have the same meaning and interpretation as in applicable privacy legislation, and are referenced here for convenience.


A collective term for Customer Data, Personal Data, Sensitive Personal Data and Usage Data, including data sets, as applicable in context.

Usage Data

Certain data collected from and/ or generated from the Software and the use thereof as specified in 3.3 Usage Data.


Any and all actions performed on or with the Software by the Customer (including Users) or on its behalf, including the uploading of, entering into or sending or generating of Data.


A non-Visma company certified as a partner by a Visma company. All Partners carry an official Visma Partner logo.

AO or Accounting Office

AO Services

A public accountant that provides accounting, bookkeeping, auditing services and/ or tax consultancy services to Clients (AO Services) and, if required under applicable regulations, is certified through the applicable Financial Supervisory Authority or other authority that regulate financial markets.


A customer of an Accounting Office. (Clients may also be a customer of Visma, and vice versa.)


Independent Software Vendor.


Application Programming Interface.

Visma API

An API for the Software, provided by Visma for the purpose of integrating third party software applications and services.

API Credentials

Keys, tokens or other credentials use to authenticate, access and use a Visma API.

API Documentation

Documentation, data and information regarding the use of a Visma API.

Integrated Application

A non- Visma software application or service integrated with the Software using a Visma API.

Development Environment

A software development and operations environment provided by a Visma company for the testing, development and support of Integrated Applications.

Development Account

An account whereby an ISV is granted access to Development Environments for the purposes of testing, developing and supporting Integrated Applications.

Third Party Component

Software or IPR from a third party that is provided by Visma as part of or in connection with the Software.