How to become a customer-driven business
Many companies claim to be customer-driven without having a conscious relationship to what it means. What actions can you take to become a customer-driven organisation and increase growth and profitability?
Berit Braut
From high churn to customer delight
How did we manage to transition from a below-average customer satisfaction score to receive an international award in 2020 for customer excellence? In this article, we share how different methods of gathering customer feedback have resulted in happy customers and better user experience.
Keeping a human touch with customers in the digital space
In a world where almost everything is digital, how do you keep the human element intact when interacting with your customers? As many of us are working from home these days, we want to share our top tips on how to keep a human touch in the digital space.