6 ways to optimise customer support content for AI
The success of AI systems depends heavily on the quality of the input content. But what makes for “high-quality” content, and how do you create it? Here are six practical things to consider.
The success of AI systems depends heavily on the quality of the input content. But what makes for “high-quality” content, and how do you create it? Here are six practical things to consider.
The healthcare industry has a unique set of challenges – from an ageing population to labour shortages to fragmented systems. The good news is that specialised, local cloud software can help fill many of those gaps.
As AI continues to change how business gets done, the link between design, language, and conversation grows even closer. What are the best ways to create conversational AI from a human-centred perspective?
Facilitating collaboration across a huge organisation comes with its own set of unique challenges. Here’s how we make continuous learning a high priority.
Now more than ever, product teams are exploring how AI can create value for their customers – and rightly so. Read on to find out which ideas are worth spending time and resources on.
At 29 years old, Martin is the Managing Director of Visma’s first pure AI company. What has his journey looked like, and how’d he get to where he is today?
We go out of our way to identify new and better ways for our customers to achieve their goals. Jacob goes out of his way to empower our employees with the latest AI technology.
Amanda went from collaborating with a route optimisation team for her master’s thesis, to leading that same team today. What does her career path within AI look like?
By making a robot or digital assistant do the most repetitive and boring tasks, companies can focus on more meaningful and value-adding work – benefiting both business and society. So, can the effect of a robot also support companies in being more sustainable?
🤗 Hugging Face is a company that democratises AI by making models available to everyone. Find out how Visma’s Machine Learning Assets team is contributing to the cause by giving back to the community, in the field of Document AI.
Robotic AI is vital for good customer experiences. Hear from Digital Learning project owner Oliver Sogn on how Visma is building robotic AI chatbots that help customers, while avoiding pitfalls along the way.
AI has been a buzzword for quite some time. And as a professional in the field, you may have gotten the question: “Can’t we just use some AI?” In this article, you’ll get the needed support to explain why AI is or is not a good solution, through a framework to anchor your arguments. We call it the AI Evaluation Loop.
Shift planning has never been easier. With shift generation, Visma Resolve’s newest extension to the Automatic Rostering module, you can automatically get optimal shifts designed for your departments’ needs. As always, the module also assigns employees to the created shifts to ensure an efficient and fair schedule.
The software industry is moving forward at an exponentially increasing pace. We have gone from on-prem to cloud, introduced mobile extensions, and enabled users to automate repetitive tasks using robotics. However, there is something that moves even quicker than technology, and that is customer expectations.
In-house AI product development has become feasible for most software companies due to developments within available talent, scalable infrastructure and increased data quality. But how ready are software companies on the one hand, and customers on the other, to deliver and consume AI products, respectively?
Artificial Intelligence (AI), Machine Learning and advanced analytics are among the most promising solutions for businesses and society. AI can solve many of society’s sustainability and efficiency challenges, but what are the ethical implications of using such technologies, and what is Visma doing to ensure they are implemented with people in mind?
There is an incredible number of new and often unknown concepts within Data Science and Advanced Analytics. This makes it challenging to get an overview of the concepts, what the concepts entail–and not least how they are connected.
For the fifth year in a row, Visma Denmark hosted Visma’s AI conference. More than 90 people were gathered in the Copenhagen office, and more than 300 people in total participated to learn about AI-based cyber security systems, sports cameras, and Visma-produced AI.